Desktop FAQs

Desktop Frequently Asked Questions

Information Technology Services has been trying to accommodate the needs of users and the growing hard drives and file size.  We discovered the CrashPlan software we currently are using had an option of a cloud environment that offered unlimited storage for a reasonable price.  This was the perfect opportunity to give users the ability to backup all their files and still keep the cost affordable with a software we found to be robust and user friendly. Another feature of their cloud solution was they offer one account to register up to 4 devices so one users can back up their laptop as well as their desktops.  Moving our CrashPlan environment to their I2 cloud also has increased our ability for disaster recovery, since if a disaster would happen to the UNL campus or data is offsite in another state, safe.

  1. What Computing Platforms are Supported by NSave?
  2. What Types of Files are Backed Up?
  3. What Happens if I Lose Everything on My Computer?
  4. How Long are Backup Files Kept?
  5. Are Multiple Copies of the Same File Kept?
  6. Can I Use NSave to Backup our Department's Server?
  7. How Easy is NSave to Install?
  8. How Secure are My Files?
  9. What Level of Network Connectivity do I Need?
  10. How Fast Will it Take to Backup My Computer?
  11. How Long Will it Take to Restore Needed Files?
  12. Is There a Fee Charged for This Program?
  13. Is There an NSave ListServ?
  14. Can the backup run automatically

 

What Computing Platforms are Supported by NSave? (go back to top)

Windows 7, 8, Server 2012, 2008, 2003

Mac OS 10.5-10.9

Linux 2.6.13 and above series kernel

What Types of Files are Backed Up? (go back to top)

All files are backed with certain exceptions. Read our retention policy.

What Happens if I Lose Everything on My Computer? (go back to top)

You will need to install the operating system and program files, including CrashPlan and then open CrashPlan and start restoring your data files.

How Long are Backup Files Kept? (go back to top)

Deleted files from a device are kept for six months.  Also limited version of files are stored for up to 90 days.

Can I Use NSave to Backup Our Department's Server? (go back to top)

Yes, but we use a different solution specifically designed for servers. Please contact the NSave Support Specialist at 472-6843 for details.

 

 

How Easy is NSave to Install? (go back to top)

Information Technology Services has put together an installation manual with step-by-step instructions, complete with snapshots of how each installation screen should look at each step.  If you decide you would rather hire someone to do the installation for your, the NSave support Specialist will do the installation for a fee of $10.00.

How Secure are My Files? (go back to top)

NSave is very secure system.  All files sent from your computer to the backup destination are encrypted before they leave your computer.

What Level of Network Connectivity do I Need? (go back to top)

A connection to UNL’s Computing network.  Your computer simply needs to be connected to the network through either a 10MB or 100MB Ethernet connection.  If you are located off campus (county extension office, research center,...) you should contact us to verify that your facilities network connection to UNL is sufficient for this purpose.

How Fast Will it Backup My Computer? (go back to top)

The first time you backup your computer, a full backup will take place.  The time to complete will vary depending on the size of the data.  After this initial backup, only changed files will be backed up which decreases the backup time.

 

 

How Long Will it Take to Restore Needed Files? (go back to top)

A restore of a few files takes just several minutes.  If you have suffered a complete failure of your device and need everything back, it may take hours to restore the needed data files.

Is There a Fee Charged For This Program? (go back to top)

Yes, there is a $5/month fee for each account using up to 4 devices.

You will be billed each month. The cost will appear on your phone bill from ITS Communications.

Is There an NSave ListServ? (go back to top)

Each subscriber will be added to an electronic mailing list.  Through the list, we will keep you advised of changes to the program and software updates and other important information.

Can the backup run automatically? (go back to top)

The backup runs in the background while your computer is on and connected to the UNL network.  A backup will start every 24 hours and if you are on your computer when the backup is running it will only use 20% of the CPU otherwise when the device is idle it will use 80% of the CPU.