NSave Highlights and Features
- Unlimited data storage for up to 4 devices per account using MyUNL authentication
- All file types are included with the following exceptions-Read our retention policy
- Storage offsite in CrashPlan's cloud storage
Send your question to firstname.lastname@example.org, and we will provide you with the information you need.Sign me up for NSave
What Happens if I Lose Everything on My Computer?
If you have some type of failure that causes you to lose everything on your computer, you simply need to re-install your operating system, install your programs and then fire up NSave to restore your data files. For a small fee, Information Technology Services can provide assistance to you on all aspects of recovering from this complete failure if your department does not have anyone to assist you.
How Long are Backup Files Kept?
- Files deleted on a device are kept for six months
- Limited versions of files are stored for up to 90 days
How Often Can I Backup My Computer?
Your files are backed up continuously in the background when your computer is on and connected to the UNL network.
Can I Use NSave to Backup our Department's Server?
Yes, but we are using a different solution specifically designed for servers. Please contact the NSave Support Specialist at 472-6843 for details.
How Easy is NSave to Install?
Information Technology Services has put together a small installation manual with step-by-step installation instructions, complete with color snapshots of how each installation screen should look at each step. If you decide you would rather hire someone to do the installation for you, the NSave Support Specialist will do the installation for a flat fee of $10 per computer.
How Secure are Your Files?
NSave is a very secure system. All files sent from your computer to the backup server are encrypted before they leave your computer.
NSave using CrashPlan transfers your data files to the backup site across the UNL Computing Network via Internet2. Your computer simply needs to be connected to the network through either a 10Mb or 100Mb Ethernet connection. If you are located off campus (county extension office, research center, ....), you should contact us to verify that your facilities network connection to UNL is sufficient for this purpose.
How Fast Will it Take to Backup Your Computer?
The first time you backup your computer, a full backup will take place. The time to complete will vary depending on the size of the data. After this initial backup, only changed files will be backed up which decreases the back up time.
How Long Will it Take to Restore Needed Files?
A typical restore of a few files takes just several minutes. If you have suffered a complete failure of your computer and need everything back, it may take hours to restore the needed data files.
Is There a Fee Charged for This Program?
Yes. While Information Services has taken every step to keep costs to a minimum, there is a $5/month fee for each account using up to 4 devices
EMail Updates to All NSave Participants
Each NSave subscriber will be added to an electronic mailing list. Daily statuses are available. Through this list, we will keep you advised of changes to the program, software updates, and other important information as the need arises.
UNL IS C&O Service Level Agreement: NSave Desktop Backup Program
Client/Customer: NSave Desktop Backup Program Subscriber
Service Provider: UNL Information Services Revision (V1) Date: 10/8/2009
Contact info: NSave Support Specialist, 402‐472‐6843, email@example.com
The N‐Save Desktop Backup Program is a service offered to provide fast and convenient backup and recovery of files
stored on a typical office computer (not a server). Self‐service backup is available 24/7. Self service restoration is
available 24/7, given automatic or manual backup occurred, an acceptable (client provided) computer with NSave
backup software installed, node name and password, and the NSave server are available. Typical server availability is
Up to 20 GB of typical files created through Word, Excel, Power Point, and other office tools are backed up. Client
scheduling of automatic backup times or timing of manual backups determines file version(s) available for recovery. See
Detail Specifications for number of versions and length of retention. Contact NSave Support Specialist, 472‐6843, for
assistance during normal working hours M‐F. Information Services Helpdesk 472‐3970 can be contacted after‐hours for
client support and will be provided on a best effort basis.
Music, audio, video, and program files themselves typically are not backed up. It is also not intended to backup the
computer’s operating system (Windows or MAC OS), nor the programs installed on the computer. See file extension list
in Detail Specifications for files not covered, the NSave Support Specialist can also provide assistance.
Verify operating system and device meet minimum requirements. Sign up for program via Nsave.unl.edu, self install
NSave Client, or arrange for NSave Support Specialist to install. Select and apply appropriate backup scheduling. Take
corrective action when notified scheduled backup did not occur or insure timely manual backups are completed. Contact
NSave Support Specialist for assistance or if difficulties applying self‐service.
Self service installation of NSave Client $0, Custom NSave install by Support Specialist $10, one‐time fee. The cost per
account is $5.00 a month which is billed to the cost center number provided when you signed up for the service. The
cost will show on your monthly phone bill received from Telecommunications. If you requested to pay for the service
directly without a cost center number, please note, there is an additional cost of $1.00 a month to prepare a bill and
have it sent to you.
The NSave service will continue until written notification requesting termination is provided to the NSave Administrator
from you by either campus mail or email. Program fee or other changes will be communicated prior to activation.
Number of versions and length of retention:
3 backup versions of a file will be kept when the files exists on the client’s computer for 90 days.
Once the file is removed from the client’s computer, NSave will maintain the 2 most recent backup versions for 180
days. After 180 days, the most recent version will be maintained.
The NSave client’s storage space should not exceed 20 GB. If the NSave client goes over their allotted storage space
they will be notified and arrangements will need to be made to limit their storage space to the 20 GB quota.
There are files that are not backed up in order to keep user’s storage space at or below the quota. The file types that
are excluded from backups are, .ade, .avi, .bak, .bkf, .bll, .cab, .cat, .chk, .chm, .cmd, .com, .crt, .dat, .dic, .divx, .dll,
.drv, .dvd, .err, .exe, .flv, .hlp, .ico, .inf, .ins, .isp, .jar, .lck, .lex, .lnk, .log, .mdm, .mdt, .mdz, .mft, .mp3, .mpg, .mov,
.msi, .mus, .ntf, .ocx, .otf, .pfc, .rax, .reg, .rnx, .shtml, .sym, .sys, .swp, .tmp, .upp, .wav, .wma, .vmdk, .wmv, .vbs and
(Lists of file extension definitions are available on websites such as http://filext.com/)
Open files that run on database and mail software packages are also not backed up. If there are specific questions or
concerns, be sure to contact the NSave Administrator to discuss your particular needs.
NSave Administrators will maintain the NSave server 24 hours a day 7 days a week. NSave Administrators will assist with
client issues during normal University operating hours. Information Services Helpdesk 472‐3970 or toll‐free (866) 472‐
3970 can be contacted after‐hours for client support and will be provided on a best effort basis. The data is kept in two
locations, the primary on City Campus and a copy on East Campus. If the data is lost on the server due to a hardware
failure or a natural disaster to the building, the data can be accessed from the copy location.
Scalability: Not Applicable
This Agreement’s primary goal is to obtain mutual agreement on procedures and requirements, and ensure that
service levels are in place for the Service Provider(s) to provide consistent service delivery and support to the
Customer/Client. Agreement objectives are to:
•Clarify service ownership, accountability, roles and/or responsibilities.
•Present a clear, concise and measurable description of services, cost and billing options offered to the
•Match perceptions of expected service offerings with actual service support and delivery.
UNL Information Services ‐ NSave Support Specialist 402‐472‐6843 ‐ firstname.lastname@example.org